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IT Services Coordinator

2 months ago

Liverpool, Liverpool, United Kingdom The City Of Liverpool College Full time
Job Summary

As an IT Services Coordinator at The City Of Liverpool College, you will play a vital role in ensuring the smooth operation of our IT systems and services. Your primary responsibility will be to act as the Site Coordinator for one of our College buildings, overseeing the management of IT resources and providing technical support to staff and students.

Key Responsibilities

  • Manage IT resources and staff at the site level, ensuring efficient and effective service delivery.
  • Provide first-line, second-line, and third-line IT support to users on-site, resolving technical issues and providing solutions.
  • Collaborate with other IT staff to develop and implement technical solutions that meet the needs of staff and students.
  • Responsible for site resources and allocations, ensuring that all equipment and software are properly maintained and up-to-date.
  • Follow documentation processes and procedures for new and existing site resources, including maintenance of the software catalogue and current licenses.
  • Facilitate on-site exams, ensuring that all necessary software and hardware are deployed and functioning correctly.
  • Deploy hardware and software to support the educational experience, working closely with teaching staff and students.
  • Utilize your knowledge of the area of work to provide an effective, user-friendly, and professional service, meeting Service Level Agreements (SLAs).


Requirements

We welcome applications from candidates who are passionate about IT Services and have a strong understanding of how technology can support student and staff success. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.