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Support Coordinator

2 months ago

Yeovil, United Kingdom Home Group Limited Full time
About the Role

We are seeking a highly skilled and compassionate Support Coordinator to join our team at Home Group Limited. As a Support Coordinator, you will play a vital role in supporting our customers who have complex needs to develop their skills and live more independently in the community.

Key Responsibilities
  • Conduct needs assessments of at-risk and vulnerable customers to establish an effective plan to support them.
  • Carry out risk assessments, support planning, goal setting, and regular reviews to ensure the customer's needs are met.
  • Provide and coordinate effective support, advice, and assistance to customers to ensure they can maintain their tenancies and access support, care, and health services.
  • Develop social networks, self-esteem, and independence among complex and vulnerable customers.
  • Liaise regularly with colleagues, other relevant organizations, and family/supporters to access specialist support and refer customers to other providers of care or support.
  • Help customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy, and moving onto independent accommodation if they are able.
Requirements
  • Passion to support our customers to live their best life, working collaboratively with an eye for detail.
  • Experience of creating person-centred support plans and supporting colleagues in working to the plans.
  • Experience of coordinating and assessing customer referrals.
  • The ability to work on your own initiative, remain calm under pressure, and have a resilient approach.
  • Previous experience of working with vulnerable and complex customers in a similar or related field/environment or lived experience considered.
  • An understanding of social housing and welfare benefit issues.
  • A proven track record of partnership and multi-agency working. Demonstrate effective communication and negotiation skills.
  • To be able to drive, possess a current driving license, and have a suitable vehicle for use with customers at work.
What We Offer
  • 34 days annual leave (including bank holidays and a me day to use for whatever you fancy) increasing to 39, with the option to buy 5 more, and time off for volunteering too.
  • Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
  • Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.
  • We Grow Our Own colleagues (not literally of course), when you're ready for the next step in your career, you can grow with us.
  • Colleagues really matter to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.