Service Excellence Advisor

2 weeks ago


Bath, United Kingdom Pets Choice Full time
About the Job

We are looking for a Service Excellence Advisor to join our customer service team at Pets Choice. In this role, you will be responsible for delivering exceptional customer service and support through various channels.

Job Responsibilities
  • Provide customer support and resolve issues efficiently and accurately.
  • Maintain accurate records on our CRM system.
  • Liaise with internal teams to ensure satisfactory resolution of complaints and enquiries.
  • Support audits and maintain data integrity.
Requirements
  • Experience in a customer-facing role.
  • Familiarity with CRM systems and contact centre environments.
  • Excellent communication and listening skills.
  • Fluency in English is required.
Benefits
  • An estimated salary of £32,000 - £40,000 per annum.
  • A hybrid working environment after a probation period.
  • Staff discount on Pets Choice products.
  • A collaborative team environment within a growing business.

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