Sheltered Housing Manager

6 days ago


Blackburn, Blackburn with Darwen, United Kingdom Onward Homes Ltd Full time £19,178
About the Role

This is an exciting opportunity to join Onward Homes Ltd as a Sheltered Housing Manager. We are looking for a skilled professional to provide intensive housing and building management services at our sheltered housing schemes.

Key Responsibilities:

  • To deliver excellent customer service, managing day-to-day operations of the scheme, including reporting repairs.
  • Liaising with external contacts to develop processes and communication across the board.
  • Ensuring each tenant receives an agreed level of intensive housing management, responding to any tenant emergencies in a professional manner.
  • Maintaining regulatory standards for H&S compliance requirements and reducing risk to ensure security of the building.

Requirements:

  • Experience of working with older people in a service environment.
  • Building management experience and knowledge of compliance requirements.
  • Relevant Health & Safety policies and risks knowledge.
  • Ability to work independently as part of a dispersed team.
  • Excellent communication and customer service skills.
  • Proven track record of improving services and customer satisfaction.
  • Intermediate Microsoft Office skills.
  • Satisfactory DBS reference required.
  • Desirable - National Wardens Certificate/Sheltered Housing Certificate or equivalent.

Benefits:

  • A competitive salary of £26,850 per annum (equivalent to £19,178 pro rata) based on 36 hours per week.
  • 32 days annual leave plus bank holidays, totaling 40 days paid holiday per annum (equivalent to 8 weeks).
  • Salary Finance: access to short and long-term loans, plus savings facility.
  • Flexible working environment with family-friendly policies.
  • Paid leave for absence, including sickness, maternity, paternity, and adoption leave.
  • Access to discounts and cash back offers through a wide range of retailers.
  • Development opportunities with training and qualifications.


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