Sheltered Housing Manager
6 days ago
This is an exciting opportunity to join Onward Homes Ltd as a Sheltered Housing Manager. We are looking for a skilled professional to provide intensive housing and building management services at our sheltered housing schemes.
Key Responsibilities:
- To deliver excellent customer service, managing day-to-day operations of the scheme, including reporting repairs.
- Liaising with external contacts to develop processes and communication across the board.
- Ensuring each tenant receives an agreed level of intensive housing management, responding to any tenant emergencies in a professional manner.
- Maintaining regulatory standards for H&S compliance requirements and reducing risk to ensure security of the building.
Requirements:
- Experience of working with older people in a service environment.
- Building management experience and knowledge of compliance requirements.
- Relevant Health & Safety policies and risks knowledge.
- Ability to work independently as part of a dispersed team.
- Excellent communication and customer service skills.
- Proven track record of improving services and customer satisfaction.
- Intermediate Microsoft Office skills.
- Satisfactory DBS reference required.
- Desirable - National Wardens Certificate/Sheltered Housing Certificate or equivalent.
Benefits:
- A competitive salary of £26,850 per annum (equivalent to £19,178 pro rata) based on 36 hours per week.
- 32 days annual leave plus bank holidays, totaling 40 days paid holiday per annum (equivalent to 8 weeks).
- Salary Finance: access to short and long-term loans, plus savings facility.
- Flexible working environment with family-friendly policies.
- Paid leave for absence, including sickness, maternity, paternity, and adoption leave.
- Access to discounts and cash back offers through a wide range of retailers.
- Development opportunities with training and qualifications.
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