Residential Scheme Supervisor

2 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom Onward Homes Ltd Full time £19,178
Job Overview

We are seeking a highly skilled Residential Scheme Supervisor to join our team at Onward Homes Ltd. This role involves providing intensive housing and building management services at our sheltered housing schemes, ensuring tenants receive excellent customer service.

Main Responsibilities:

  • Managing day-to-day operations of the scheme, including reporting repairs, to maintain a high standard of service delivery.
  • Liaising with external contacts to develop processes and improve communication across the board.
  • Ensuring each tenant receives an agreed level of intensive housing management, responding to any tenant emergencies in a timely manner.
  • Maintaining regulatory standards for H&S compliance requirements and reducing risk to ensure security of the building.

Requirements:

  • Experience of working with older people in a service environment.
  • Building management experience and knowledge of compliance requirements.
  • Relevant Health & Safety policies and risks knowledge.
  • Ability to work independently as part of a dispersed team.
  • Excellent communication and customer service skills.
  • Proven track record of improving services and customer satisfaction.
  • Intermediate Microsoft Office skills.
  • Satisfactory DBS reference required.
  • Desirable - National Wardens Certificate/Sheltered Housing Certificate or equivalent.

What We Offer:

  • A competitive salary of approximately £25,400 per annum (pro rata), depending on location.
  • 22-28 days annual leave, depending on length of service.
  • Salary Finance: access to short and long-term loans, plus savings facility.
  • Flexible working environment with family-friendly policies.
  • Paid leave for absence, including sickness, maternity, paternity, and adoption leave.
  • Access to discounts and cash back offers through a wide range of retailers.
  • Development opportunities with training and qualifications.


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