Customer Care Specialist
4 days ago
Job Overview
We are seeking a highly skilled Customer Care Specialist to join our team at Cherry Pick People. This exciting opportunity will see you take ownership of a portfolio of developments, working closely with customers and contractors to deliver exceptional service.
Key Responsibilities
- Monitor reported defects and respond to customer queries within 48 hours.
- Screen, assess and direct property defect enquiries on our reporting system.
- Maintain reasonable timescales for customers and ensure they are kept informed throughout any works taking place in their home.
Requirements
- A strong background in customer care or customer service.
- Experience working in the property, housing or construction industry.
What We Offer
- A competitive salary of £35,000 - £40,000 per annum.
- An annual bonus and benefits package including generous holiday allowance, healthcare, life assurance, flexible working, cycle to work scheme and more.
Location
This role is based in Central London, with hybrid working options available.
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