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Customer Service Representative

2 months ago

Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Careline Support Ltd. As a key member of our call centre team, you will provide emergency assistance and reassurance to thousands of retired homeowners across the UK.

Key Responsibilities
  • Respond to incoming calls and provide a friendly, responsive, and attentive approach to every caller.
  • Log each call in our CRM system, ensuring accurate information is recorded.
  • Work well under pressure and remain calm in crisis situations.
Requirements
  • Display a warm and friendly telephone manner.
  • Be familiar with customer databases and IT systems.
  • Demonstrate a high standard of written and spoken English.
  • Understand the importance of excellent customer skills and a 'customer first' approach.
What We Offer
  • Annual holiday of 22 days per annum, inclusive of Bank Holidays.
  • Supportive and friendly team environment.
  • 'On the job' training and career development opportunities.
  • Bright, contemporary offices based in Ringwood.
  • Free on-site parking and group pension scheme.

We are committed to maintaining a first-class level of service at all touch points. If you have the skills and attributes to make a difference, apply today.