SME Billing Specialist

4 weeks ago

Nottingham, Nottingham, United Kingdom Yü Group Full time
About the Role

We are seeking a highly skilled SME Billing Analyst to join our team at Yü Energy. As a key member of our Billing Team, you will play a crucial role in driving sustainable and operational change to create breakthrough benefits.

Key Responsibilities
  • Resolve specific customer accounts within agreed service level agreements.
  • Support the end-to-end delivery of designated Billing Portfolio.
  • Maintain and ensure the smooth running of Billing Systems.
  • Work through system exceptions to resolve billing queries.
  • Set up large customer multi-sites in billing systems for group billing.
  • Collaborate with other departments to resolve complex billing queries.
  • Liaise with external agents to resolve complex industry/billing exceptions.
  • Assist technical leads with producing billing statistics.
  • Coordinate billing tasks to ensure weekly/monthly targets are met.
Requirements
  • Ability to work under pressure and manage multiple deadlines.
  • Strong inter-departmental working relationships.
  • Flexibility and a strong team player attitude.
  • Highlighting process improvements and supporting the team to drive change.
  • UAT testing of system upgrades/bugs and new software.
What We Offer
  • 24 days annual leave + bank holidays.
  • Holiday buy – up to 5 additional days.
  • Day off on your birthday.
  • Employee Assistance Programme.
  • Annual salary review.
  • Learning and development opportunities.
  • Enhanced paternity, maternity, and adoption policies.
  • Yü made a difference Awards.
  • Travel Loan Scheme.
  • 3 days additional annual leave if you get married/civil partnership etc.
  • Appointment allowance.
  • Long service recognition.
  • Refer a friend payment.
  • Company sick pay (subject to length of service).
  • New modern facilities.
  • Death in service and critical illness cover.

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