SME Billing Analyst

4 weeks ago


Nottingham, Nottingham, United Kingdom Yü Group Full time
About the Role

We are seeking a highly skilled SME Billing Analyst to join our team in Nottingham. As a key member of our Billing Operations team, you will play a crucial role in driving sustainable and operational change to create breakthrough benefits.

Key Responsibilities
  • Resolve specific customer accounts within agreed service level agreements.
  • Support the end-to-end delivery of designated Billing Portfolio.
  • Maintain and ensure the smooth running of Billing Systems.
  • Work through system exceptions to resolve billing queries.
  • Set up large customer multi-sites in billing systems for group billing.
  • Collaborate with other departments to resolve complex billing queries.
  • Liaise with external agents to resolve complex industry/billing exceptions.
  • Assist technical leads with producing billing statistics.
  • Coordinate billing tasks to ensure weekly/monthly targets are met.
Requirements
  • Ability to work under pressure and manage multiple deadlines.
  • Effective inter-departmental working relationships.
  • Flexibility and a strong team player attitude.
  • Highlighting process improvements and supporting the team to drive change.
  • Experience in dealing with DC/DC/MOP & DNO is desirable.
  • Exposure to industry data flows with a good understanding of industry interaction is also desirable.
About Yü Group

Yü Group is one of the UK's fastest-growing business gas, electricity, and water suppliers. We supply thousands of companies across the UK and are on a mission to shake up the UK business energy market. Our winning combination of expert, personal service, and competitive prices is specifically tailored to the needs of commercial customers.

What We Offer
  • 24 days annual leave + bank holidays.
  • Holiday buy – up to 5 additional days.
  • Day off on your birthday.
  • Employee Assistance Programme.
  • Annual salary review.
  • Learning and development opportunities.
  • Enhanced paternity, maternity, and adoption policies.
  • Yü made a difference Awards.
  • Travel Loan Scheme.
  • 3 days additional annual leave if you get married/civil partnership etc.
  • Appointment allowance.
  • Long service recognition.
  • Refer a friend payment.
  • Company sick pay (subject to length of service).
  • New modern facilities.
  • Death in service and critical illness cover.


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