Customer Service Representative

2 weeks ago


Carnforth, Lancashire, United Kingdom Aggregate Industries UK Full time

Customer Service Representative Role Overview

We are seeking a skilled Customer Service Representative to join our team at our High Roads office in Carnforth. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive outstanding support and assistance with their queries, orders, and concerns.

Key Responsibilities:

  • Act as the primary point of contact for customers, building and maintaining positive relationships through effective communication and problem resolution
  • Handle incoming customer inquiries via phone, email, and other communication channels with a friendly and professional demeanor
  • Process orders, track deliveries, and ensure timely and accurate product dispatch
  • Collaborate closely with the sales, operational, and logistics teams to ensure smooth transactions and efficient customer service

Requirements:

  • Previous experience in a customer-facing role, preferably in a fast-paced environment
  • Excellent interpersonal skills, problem-solving abilities, and dedication to customer satisfaction
  • Ability to work collaboratively as part of a tight-knit team

About Us:

At Aggregate Industries UK, we are committed to delivering exceptional customer experiences and building long-term relationships with our customers. We offer a competitive salary, bonus, and opportunities for professional growth and development.



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