Resident Services Coordinator

4 weeks ago


Salford, Salford, United Kingdom Dandara Living Full time
About the Role

We are seeking a highly skilled Resident Services Associate to join our team at Chapel Wharf, our largest built apartment complex to date. As a key member of our team, you will be responsible for providing exceptional customer service to our residents and guests, ensuring a seamless living experience.

Key Responsibilities
  • Manage resident and guest enquiries, post, and parcels in a timely and efficient manner.
  • Handle applicant paperwork, including Right to Rent and KYC checks, to ensure a smooth move-in process.
  • Book and oversee resident amenity spaces, ensuring they are tidy and presentable at all times.
  • Conduct move-in/out appointments, inventories, and meter readings with accuracy and attention to detail.
  • Log maintenance issues and key management, ensuring prompt resolution and minimizing disruptions.
  • Assist with open days, events, and security walks, promoting a sense of community and safety.
  • Cover shifts as needed, demonstrating flexibility and a commitment to the team.
Requirements
  • Proficiency in Microsoft Word, Excel, and Outlook, as well as booking systems.
  • Strong understanding of on-site H&S requirements, ensuring a safe working environment.
  • ARLA, IRPM, or COSHH qualifications are desirable, but training will be provided to support your growth.
What We Offer
  • A competitive salary of £25,000 per annum.
  • 25 days holiday + the option to buy 5 more, allowing you to recharge and relax.
  • Up to 5% pension scheme, with employer matching to support your long-term goals.
  • 3x salary life assurance, with the option to increase to 4x, providing peace of mind for you and your loved ones.
  • Employee Assistance Programme (EAP) and 24-hour Digital Doctor, ensuring your well-being is prioritized.
  • Health Assured Wisdom App and competitive parental leave, supporting your overall health and work-life balance.
  • Benefits discount platform, offering hundreds of discounts on your favorite shops, restaurants, gyms, and more.


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