Retail Manager Opportunity

2 days ago


Dudley, Dudley, United Kingdom A.F. Blakemore & Son Ltd Full time

A.F. Blakemore & Son Ltd is a dynamic and innovative retail business committed to delivering exceptional customer experiences and staying at the forefront of industry trends.

The company owns 260 SPAR convenience stores and employs over 7,000 people, with an estimated annual turnover of £1 billion.

We are seeking a results-driven Duty Manager to support the Store Manager in leading and motivating a team of colleagues.

As a key member of our store team, you will contribute to achieving sales and profitability through 'Brilliant Basics, Moments of Wow, Food For Later, Food For Now'.

  • Supporting the Store Manager to ensure a safe, legal and high-performing store, while taking overall responsibility for the entire store during Duty Manager shifts.
  • Assisting the Store Manager to deliver all store operations, objectives and KPIs.
  • Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
  • Carrying out performance management/absence management as appropriate.
  • Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts.
  • Carrying out cash reconciliations, voids and refunds and other 'management' tasks for till colleagues.
  • Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors.
  • Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community.
  • Adhering to all company policies and procedures and processes.
Duty Manager Skills and Qualifications:
  • Previous management or supervisor experience within a food retail or similar fast-paced operation.
  • Committed to achieving and sustaining exceptional customer service standards.
  • Enthusiastic and flexible with a positive attitude.
  • Committed to developing own skills and applying learning to improve own performance.

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