Operations Director

4 weeks ago


Peterborough, Peterborough, United Kingdom Volunteer Action Full time

Job Title: Operations Director

Job Summary:

We are seeking an experienced Operations Director to join our team at Volunteer Action. As a key member of our staff, you will be responsible for ensuring the smooth operation of our services, including the supervision of office volunteers, database management, and administrative tasks.

Key Responsibilities:

  • Day-to-day supervision of office volunteers, including rota production
  • Ensure the databases are used accurately, kept up to date, and maintained within GDPR guidelines
  • Ensure that day-to-day activities are executed professionally and economically
  • Ensure all administrative functions are completed effectively and in a timely fashion
  • Identify and introduce continuous improvements to working procedures
  • Identify, develop, and deliver training for staff and office volunteers as required
  • Ensure the office is manned optimally to meet the changing demands of the service, including providing cover for holidays, etc., as required

Requirements:

  • General Operations Management experience (desired)
  • Strong communication skills
  • An understanding of budgetary management to support the development of the charity
  • Confidence in using software packages such as the Microsoft suite
  • Ability to use social media for promotion and marketing
  • A positive 'can-do' attitude

Accountable to: Chief Executive and Charity Manager (CE)

Job Purpose: This is a hands-on role, the purpose of which is to work with the staff to ensure that the Volunteer Action (VA) services are fully operational and delivering customer service excellence.

Working with Us: Volunteer Action is a local charity supporting local residents who may be elderly, unwell, disadvantaged, or have disabilities. By providing services to these valuable members of the community, our aim is to maintain independence and improve the quality of their lives.


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