Carecall Team Leader
4 weeks ago
We are a values-driven organisation committed to achieving our mission of 'One team, transforming lives'. Our team is dedicated to providing high-quality falls response services that meet customers' needs and support them to remain living independently in their own home.
The Carecall Team Leader will assist in the management of our 24/7 365 days a year Carecall Service. In conjunction with the Operations Manager, you will be securing new business, engaging with team members, and achieving the best outcomes for customers.
The main objectives of the Carecall Team Leader will be:
- Line management responsibility for a team of Carecall Officers.
- Increase client base as a key priority and to identify marketing opportunities.
- Ensure the service operates compliantly and in line with the TSA Quality Standards Framework.
- Work innovatively to identify new opportunities to improve the Carecall service.
- Develop Carecall's technology-enabled care offer in line with how the TEC sector is developing.
We are looking for someone whose previous experience of working with vulnerable individuals in a supportive capacity will empower customers to achieve successful outcomes. Passion, self-motivation, persistence, and determination are skills required from the successful candidate to engage and support customers with a range of complex needs.
Candidates will have robust IT skills in order to effectively caseload manage as well as utilise Microsoft packages. Previous experience of clear and accurate recording of customer interventions is also required.
A driving licence and access to a vehicle is necessary for this role.
We are committed to improving diversity within our teams to enhance our culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes Limited terms and conditions.
The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.
We encourage you to apply with your experiences, achievements, and the value you can bring to our team.
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Carecall Team Leader
3 weeks ago
Stockport, Stockport, United Kingdom Stockport Homes Group Full timeWe are a values-driven organisation committed to achieving our mission of 'One team, transforming lives'. Our team is dedicated to providing high-quality falls response services that meet customers' needs and support them to remain living independently in their own home.As a Carecall Team Leader, you will assist in the management of our 24/7 365 days a year...
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Carecall Team Leader
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