Scientific Instrumentation Sales Support Specialist

2 weeks ago


Salfords, Surrey, United Kingdom Platform Recruitment Full time
Job Title: Technical Sales Support Coordinator

About the Role:

We are seeking a highly motivated and organized Technical Sales Support Coordinator to join our team at Platform Recruitment. The successful candidate will be responsible for providing exceptional customer service and support to our clients in the scientific instrumentation industry.

Main Responsibilities:

* Screen and log customer enquiries, including phone calls and emails
* Answer after-sales support cases, or escalate to the correct member of staff
* Keep track of progress and communicate internally and with customers
* Liaise with other departments on administrative matters of mutual importance

Requirements:

* Experience in after-sales support for technical or scientific products
* Proficiency with CRM software and Microsoft Office
* Knowledge of administration recordkeeping practices
* Outstanding organisational and multitasking skills

What We Offer:

* Competitive salary of £25k-£32k (negotiable)
* 15% bonus as part of the package
* Private healthcare
* Hybrid working options available after probationary period

About Us:

Platform Recruitment is a leading provider of recruitment services for the scientific instrumentation industry. We are passionate about helping our clients find the best talent to drive their business forward.
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