Senior Technical Support Specialist

4 weeks ago


Salfords, Surrey, United Kingdom Platform Recruitment Full time
Job Title: Technical Sales Support Coordinator

About the Role:

We are seeking a skilled Technical Sales Support Coordinator to join our team at Platform Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients in the scientific instrumentation industry.

Main Responsibilities:

- Screening and logging customer enquiries, including phone calls and emails
- Answering after-sales support cases, or escalating to the correct member of staff
- Maintaining accurate records and communicating progress internally and with customers

Requirements:

- Proven experience in after-sales support for technical or scientific products
- Proficiency with CRM software and Microsoft Office
- Strong organisational and multitasking skills

What We Offer:

- Salary: £25k-£32k (negotiable)
- Bonus: 15% bonus with private healthcare
- Hybrid working options available after probationary period

About Us:

We are Platform Recruitment, a leading provider of recruitment services to the scientific instrumentation industry. We pride ourselves on our commitment to excellence and our ability to deliver exceptional results for our clients and candidates.

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