Senior Technical Support Specialist
4 weeks ago
About the Role:
We are seeking a skilled Technical Sales Support Coordinator to join our team at Platform Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients in the scientific instrumentation industry.
Main Responsibilities:
- Screening and logging customer enquiries, including phone calls and emails
- Answering after-sales support cases, or escalating to the correct member of staff
- Maintaining accurate records and communicating progress internally and with customers
Requirements:
- Proven experience in after-sales support for technical or scientific products
- Proficiency with CRM software and Microsoft Office
- Strong organisational and multitasking skills
What We Offer:
- Salary: £25k-£32k (negotiable)
- Bonus: 15% bonus with private healthcare
- Hybrid working options available after probationary period
About Us:
We are Platform Recruitment, a leading provider of recruitment services to the scientific instrumentation industry. We pride ourselves on our commitment to excellence and our ability to deliver exceptional results for our clients and candidates.
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