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Customer Experience Manager

1 week ago


Barrow, Cumbria, United Kingdom Apleona Full time

Job Description

Apleona is seeking a Customer Experience Manager to lead the delivery of security services for high-profile clients.

Key Responsibilities

  • Manage and motivate a team of up to 6 security officers based on-site.
  • Develop and implement operational procedures and processes in line with contractual and regulatory standards.
  • Oversee incident and accident management, reporting, and budgeting.
  • Ensure exceptional safety and security standards are met.

Requirements

  • Proven track record of successfully delivering strategy.
  • Experience managing facilities teams and expertise in managing challenging environments.
  • Strong leadership skills and motivational approach.
  • Frontline SIA badge for manned guarding.
  • At least 3 years of experience in a similar role.
  • Excellent verbal and written communication skills.
  • Ability to produce detailed reports and investigations.

Salary

£58,000 - £68,000 per annum, depending on experience.

Benefits

  • Life assurance.
  • Employee discounts via Perkbox.
  • Cycle to work scheme.
  • Access to a virtual GP and health & wellbeing app.
  • Training & Development opportunities.

Why Work with Us?

Apleona is an equal opportunities employer providing facilities management services across the UK. We offer a dynamic work environment, excellent employee benefits, and opportunities for growth and development.

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