Housing Support Specialist
4 weeks ago
About the Role
We are seeking a skilled and compassionate Housing Concierge to join our team at Home Group Limited. As a Housing Concierge, you will play a vital role in supporting our customers who are homeless or at risk of homelessness.
Key Responsibilities
- Provide first-line support to customers, responding to their needs and concerns in a timely and sensitive manner.
- Manage the health and safety of the building, ensuring that all fire doors are secure and that the premises are clean and tidy.
- Investigate suspicious activity and raise the alarm when necessary, engaging with emergency services as required.
- Support customers in achieving their hopes and aspirations, working collaboratively with our wider team to provide a comprehensive support package.
Requirements
- Calm and composed under pressure, with excellent communication skills.
- Experience of working with vulnerable individuals, preferably in a public service or military context.
- Sociable and interested in people, with a keen eye for detail and ability to spot changes in behavior.
- Confident in intervening in sensitive situations, with a strong sense of empathy and understanding.
What We Offer
- A competitive hourly rate of £12.00, plus great benefits.
- Flexible working hours, with the opportunity to choose shifts that suit you.
- A comprehensive training program, including Enhanced DBS checks and mileage reimbursement.
- A supportive and inclusive work environment, with a strong focus on diversity and inclusion.
About Us
Home Group Limited is a leading provider of housing and support services, dedicated to helping people achieve their hopes and aspirations. We are proud to be one of the top 10 Great Places to Work in the UK, and we are committed to creating a workplace that is inclusive, supportive, and rewarding.
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