Housing Support Specialist

1 week ago


Bath, Bath and North East Somerset, United Kingdom Home Group Limited Full time
Housing Concierge Job Description

About the Role

At Home Group, we are passionate about delivering high-quality services to our customers. As a Housing Concierge, you will play a vital role in ensuring the health and safety of our buildings, while providing a warm and welcoming environment for our customers.

Key Responsibilities:

* Maintain the overall appearance and cleanliness of the building, including patrolling, checking fire doors, and ensuring everything is locked and secure.

* Provide a first line of support for customers, acting as a key point of contact when our wider team or their own support network are not available.

* Manage situations on the spot, such as investigating suspicious activity or raising the alarm when necessary.

What We're Looking For

As a Housing Concierge, you will need to possess excellent communication skills, remaining calm under pressure and able to think on your feet. You will be a people person, with a genuine interest in supporting vulnerable individuals.

Key Skills and Qualities:

* Excellent communication and interpersonal skills

* Ability to work independently and as part of a team

* Calm and professional demeanor, especially in challenging situations

* Strong problem-solving and decision-making skills

What We Offer

As a Housing Concierge with Home Group, you will enjoy a range of benefits, including flexible working hours, opportunities for career progression, and the chance to make a real difference in the lives of our customers.

Benefits:

* 34 days annual leave (increasing to 39 after 5 years' service)

* Health cash plan saving up to £1140 per annum

* Over 800 high street discounts

* Opportunities for career progression and professional development

How to Apply

Ready to take the first step in your career with Home Group? Apply now to learn more about this exciting opportunity and find out how you can join our team of dedicated professionals.

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