Field Service Technician

2 weeks ago

Luton, Luton, United Kingdom TSG UK Solutions Ltd Full time

At TSG UK Solutions Ltd, we are committed to delivering exceptional service to our customers. As a Field Service Technician, you will play a vital role in ensuring the smooth operation of our customers' equipment.

Key Responsibilities:

  • Daily Diagnostic Testing: Conduct thorough diagnostic tests to identify equipment issues and implement effective solutions.
  • Equipment Maintenance: Perform routine maintenance tasks to prevent equipment downtime and ensure optimal performance.
  • Customer Relationships: Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.
  • Service Reporting: Produce accurate and timely service reports to document equipment issues and resolutions.
  • SLA Compliance: Ensure all calls are attended promptly and within set Service Level Agreements.

Requirements:

  • Technical Expertise: Possess a strong understanding of mechanical and electrical engineering principles.
  • Technical Awareness: Stay up-to-date with the latest technical advancements and industry trends.
  • Communication Skills: Possess excellent communication skills to effectively interact with customers and colleagues.

We are committed to providing a supportive environment where you can thrive and grow with our company. If you are a motivated and skilled individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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