Field Service Technician
2 weeks ago
**Job Title:** Field Service Technician
**Job Summary:** We are seeking a skilled Field Service Technician to join our team at Orion Electrotech. As a Field Service Technician, you will be responsible for providing technical support to our customers in the North of the M25 region, covering locations such as Oxford, Luton, and Norwich.
**Key Responsibilities:**
- Provide field service support for bus transmission systems
- Diagnose and fix problems at customer locations and other sites
- Replace large parts or systems when needed
- Help introduce new products to the market
- Work with the sales team to promote product performance and share service opportunities
- Offer technical support and advice to sales staff
- Build and maintain good relationships with customers
- Report safety issues to Health & Safety managers
- Work with customers to minimize vehicle downtime
- Follow health, safety, and environmental guidelines
- Complete jobs at company workshops when required
- Finish paperwork and engineering reports on time
- Manage work expenses and keep track of stock levels
- Maintain company vehicles according to policies
- Perform stock checks and share product knowledge with colleagues
- Be ready to work flexible hours, including extra or unsociable hours when needed
- Report any quality issues during work assignments
- Stay up to date with assigned training programs
- Always represent the company in a positive and professional manner
**Requirements:**
- Completed engineering apprenticeship as minimum, level 5 qualification (or higher)/HND/HNC, DipHE.
- Must have experience with HGV or Bus.
- Background in field services and engineering;
- Full UK driving licence.
**Benefits:**
- 20 days holiday, Pensions, Life Assurance, Salary/Bonus Sacrifice, Private Health Care, Dental Health Care.
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