Field Service Technician

2 weeks ago

Luton, Luton, United Kingdom Orion Electrotech Full time

**Job Title:** Field Service Technician

**Job Summary:** We are seeking a skilled Field Service Technician to join our team at Orion Electrotech. As a Field Service Technician, you will be responsible for providing technical support to our customers in the North of the M25 region, covering locations such as Oxford, Luton, and Norwich.

**Key Responsibilities:**

  • Provide field service support for bus transmission systems
  • Diagnose and fix problems at customer locations and other sites
  • Replace large parts or systems when needed
  • Help introduce new products to the market
  • Work with the sales team to promote product performance and share service opportunities
  • Offer technical support and advice to sales staff
  • Build and maintain good relationships with customers
  • Report safety issues to Health & Safety managers
  • Work with customers to minimize vehicle downtime
  • Follow health, safety, and environmental guidelines
  • Complete jobs at company workshops when required
  • Finish paperwork and engineering reports on time
  • Manage work expenses and keep track of stock levels
  • Maintain company vehicles according to policies
  • Perform stock checks and share product knowledge with colleagues
  • Be ready to work flexible hours, including extra or unsociable hours when needed
  • Report any quality issues during work assignments
  • Stay up to date with assigned training programs
  • Always represent the company in a positive and professional manner

**Requirements:**

  • Completed engineering apprenticeship as minimum, level 5 qualification (or higher)/HND/HNC, DipHE.
  • Must have experience with HGV or Bus.
  • Background in field services and engineering;
  • Full UK driving licence.

**Benefits:**

  • 20 days holiday, Pensions, Life Assurance, Salary/Bonus Sacrifice, Private Health Care, Dental Health Care.

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