Infrastructure Support Specialist

4 weeks ago

Gloucester, Gloucestershire, United Kingdom Roke Full time

As a key member of our team, you will play a vital role in providing operational support for our customers' mission-critical secure environments. Your responsibilities will include incident resolution, change implementation, and maintenance activities to ensure a stable and reliable environment.

Our team is dedicated to delivering exceptional service to our clients, and we are looking for a skilled and experienced Infrastructure Engineer to join us. You will work closely with our customers to solve complex and unique challenges, and your expertise will be essential in implementing approved technical requests and developing improvements to operational and reference platform environments.

Key Responsibilities:

  • Providing operational support, including incident resolution, change implementation, and maintenance activities
  • Implementing approved technical requests from customers
  • Developing and implementing improvements to operational and reference platform environments
  • Implementing automation to improve productivity and reduce human error
  • Producing clear and concise documentation
  • Supporting the Tech Lead with active management of environments and escalating any risks
  • Proactive monitoring to stay ahead of potential issues
  • Supporting and participating in stakeholder management, service reporting, and reviews with Roke SDM and customer stakeholders
  • Embracing and adapting ITIL4 practices for agile platform operation delivery and operations environment
  • Developing and maintaining service operations according to customer and Roke policies, procedures, and standards to ensure compliance with industry regulations and best practices
  • Executing agreed changes to service provision, configuration items, and documentation

Requirements:

  • Proven experience managing IT operations in complex, fast-paced, highly regulated environments, preferably aligned to national security or defence
  • Experience in technologies such as VMWare Suite, Windows System Administration, Linux System Administration, Backup solutions, Docker, and Kubernetes
  • Awareness of Networking Technologies and Cyber Security principles
  • Excellent communication and interpersonal skills with the ability to collaborate effectively across all levels of the organisation
  • Familiarity with the ITIL framework and experience working closely with DevOps product teams, particularly in public sector and National Security landscape
  • Familiarity with software development practices and tools used by software developers

Roke is a leading technology and engineering company with a 60-year heritage. We offer specialist knowledge in sensors, communications, cyber, and AI and ML, and we change the way organisations think and act through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe – that's our mission, passion, and motivation.

As a member of our team, you will be at the heart of an exciting growth journey, with opportunities to push technical boundaries, innovate, and make a difference. We are committed to a policy of Equal Opportunity, Diversity, and Inclusion, and we have a range of employee-led resource groups to support our people from all backgrounds. We also prioritise mental health and wellbeing, with a team of Mental Health First Aiders and Champions to support our employees.

Benefits:

  • Flexi-time: Working hours to suit you and your life
  • Annual bonus: Based on profit share and personal performance
  • Private medical insurance: Includes cover for existing conditions
  • Holiday: 25 days plus public holidays and your birthday off
  • Chemring Share Save: Monthly savings into a 3 or 5 year plan

Clearances:

Due to the nature of this role, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the UK for the last 10 years.

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