Marine Claims Specialist
2 weeks ago
We are seeking a dedicated and experienced Marine Claims Handler to join our dynamic team at Pen Underwriting. In this role, you will manage a portfolio of marine claims, including cargo, hull, and liability, from notification to settlement. You will provide excellent customer service and technical expertise to clients, brokers, and underwriters, and contribute to the development and improvement of the marine claims function and processes.
Key Responsibilities
- Investigate, negotiate, and resolve marine claims in accordance with policy terms and conditions, best practices, and service standards.
- Maintain accurate and timely records of claims data, correspondence, and financial transactions in the claims system.
- Communicate effectively and professionally with internal and external stakeholders, such as clients, brokers, underwriters, surveyors, lawyers, and regulators.
- Monitor and manage claims reserves, payments, and recoveries, ensuring compliance with internal and external guidelines and regulations.
- Identify and report on trends, issues, and opportunities related to marine claims, and propose solutions and recommendations.
- Participate in claims audits, reviews, and training, and provide feedback and support to colleagues and managers.
- Stay abreast of market developments, legal updates, and industry best practices in marine claims.
About You
- Minimum of 3 years of experience in handling marine claims, preferably in an insurance company or a broker.
- Relevant professional qualification, such as CII, ACII, or AMIM, or working towards one.
- Sound knowledge of marine insurance products, policies, and markets.
- Strong analytical and problem-solving ability, with attention to detail and accuracy.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse stakeholders.
- High level of customer service orientation, with a focus on delivering quality and timely outcomes.
- Self-motivated and proactive attitude, with the ability to work independently and as part of a team.
- Flexible and adaptable approach, with the ability to cope with changing priorities and deadlines.
- Proficient in using MS Office applications and claims systems.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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