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Customer Service Representative
2 months ago
Job Summary:
We are seeking an experienced Customer Service Representative to join our team at Response Personnel. As a key member of our client-facing team, you will be responsible for managing customer complaints and resolving issues in a fair and timely manner.
Key Responsibilities:
- Investigate and resolve customer complaints in accordance with company guidelines and industry regulations.
- Use your judgment to ensure fair and appropriate customer outcomes within your level of authority.
- Produce high-quality written responses and provide comprehensive updates to stakeholders as required.
- Evaluate customer circumstances and negotiate with internal and external parties to achieve a resolution.
- Manage case diagnostics and triage processes to effectively categorize, route, and prioritize cases.
- Accurately report and log all actions through company systems to support root cause analysis and reporting requirements.
Requirements:
- Strong understanding of relevant legislation and industry requirements, including TCF, FCA, FOS, and vulnerable customer guidance.
- Excellent oral and written communication skills.
- Ability to demonstrate systematic thought processes and manage workload effectively.
- Strong customer focus and high level of resilience.
- Experience in complaint handling, either in financial services or another industry.
- Good attention to detail and ability to meet strict deadlines.
About Us:
Response Personnel is an independently owned company with expertise in recruitment since 1997. We specialize in permanent, temporary, and contract recruitment across various industries, including commercial, industrial, and technical sectors.
