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F&B Team Leader

2 months ago

Birmingham, Birmingham, United Kingdom NOVOTEL Full time
About the Role

We are seeking a highly skilled and experienced F&B Team Leader to join our team at NOVOTEL. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Customer Relations: Develop and maintain strong relationships with guests, ensuring their needs are met and exceeded.
  • Team Management: Supervise and train a team of F&B staff, providing guidance and support to ensure excellent service delivery.
  • Commercial/Sales: Promote hotel services and products, driving sales growth and revenue.
  • Hygiene and Safety: Ensure a clean and safe working environment, adhering to HACCP regulations and hotel standards.
Requirements
  • Previous experience in a supervisory role, preferably in the hospitality industry.
  • Excellent customer service skills and ability to work under pressure.
  • Ability to motivate and lead a team to achieve sales targets and deliver exceptional customer experiences.
  • Strong communication and problem-solving skills.
What We Offer
  • A competitive salary of £12.70 - £13.20 per hour.
  • Opportunities for career development and growth within the company.
  • A dynamic and supportive work environment.