Senior Housing Solutions Officer

4 weeks ago


London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full time

About the Role:

We are seeking a highly skilled and experienced Senior Housing Solutions Officer to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our Housing Solutions service, you will play a vital role in providing support to our customers and helping them to achieve their housing goals.

Key Responsibilities:

  • Provide expert advice and guidance to customers on housing options and eligibility
  • Assess and investigate housing register enquiries, homelessness approaches, and applications
  • Manage the 'front door' of the service, ensuring a seamless customer experience
  • Develop and implement effective solutions to complex housing issues

Requirements:

  • Proven experience in housing management or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of housing legislation and policies

What We Offer:

A competitive salary, a high-quality pension scheme, and generous annual leave plus bank holidays. We are committed to promoting equality and respecting diversity, and welcome applications from all sections of the community.



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