Insurance Operations Manager

3 weeks ago

Leamington Spa, Warwickshire, United Kingdom Lawes Consulting Group Full time
{"title": "Insurance Team Manager", "description": "

At Lawes Consulting Group, we are seeking an experienced and results-driven Team Manager to lead our Insurance team. As a pivotal member of our team, you will be responsible for driving operational efficiency, ensuring exceptional customer service delivery, and developing a high-performing team.

Key Responsibilities:

  • Lead and develop a high-performing team, ensuring alignment with company values and goals.
  • Manage day-to-day operations, including workflow, work allocation, and absence management across multiple locations.
  • Conduct regular 1-2-1s and support personal development of team members.
  • Act as the liaison between the Training & Competency (T&C) team and department leadership.
  • Drive results by monitoring and analysing data to ensure KPIs and SLAs are met or exceeded.
  • Handle customer escalations and ensure delivery of exceptional service.
  • Maintain a customer-centric approach, ensuring service excellence.

Requirements:

  • Proven experience of managing and developing teams.
  • Strong decision-making skills and ability to work on your own initiative.
  • Excellent data analysis skills to monitor performance and achieve results.
  • Delivery of exceptional customer service and ability to resolve escalations.
  • Ability to manage multiple tasks while ensuring smooth operational workflows.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

If you have the relevant experience and skills, please contact us to discuss this exciting opportunity further.", "lang_code": "en-US"}

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