Financial Planning Support Agent

3 weeks ago


United Kingdom Cornmarket Group Financial Services Ltd Full time £12,000
Role Overview

We are seeking a highly motivated and customer-focused individual to join our Life Sales team as a Financial Planning Support Agent. As a key member of our team, you will play a vital role in supporting our financial consultants in delivering exceptional customer service to our public sector clients.

Key Responsibilities
  • Make and take calls from public sector union members to arrange appointments with our consultants
  • Meet monthly targets for call volume and appointment scheduling, with a competitive bonus structure
  • Deal with clients in a professional and timely manner, with a customer-first approach
  • Cross-sell other Cornmarket products and services
  • Perform tasks in a compliant manner, following set procedures and scripts
  • Complete various administration duties, such as data entry and logging
What We Offer
  • Flexible working from home options as part of our Cornmarket Flex ways of working
  • Significant investments in your professional development, including insurance qualifications and professional certifications
  • Annual leave and flexi leave options
  • Attractive and flexible pension contribution rates
  • Health insurance or wellness subsidy
  • Fully paid family leave types (maternity/paternity/surrogacy)
  • Performance-based bonus/commission
  • Income protection and life cover
  • Discounts on financial products
  • Comprehensive health and wellbeing programme
  • Employee Assistance Programme
  • Active Sports and Social Club
Requirements
  • Previous experience in dealing with customers over the phone or in a customer service role (desired)
  • Excellent verbal communication skills
  • Proven track record in meeting and exceeding targets
  • Strong IT skills with good working knowledge of the MS Office suite
  • Ability to adapt to and learn new tasks
  • Highly motivated to work to defined targets
Behavioural Competencies
  • Drive for results and target-driven
  • Approachable and a can-do attitude
  • Excellent communication skills
  • Quality-focused, customer-first approach
  • Strong attention to detail
  • Excellent PC and Microsoft Word skills
  • Ability to learn and carry out tasks in line with procedure
  • Team player


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