Sales Development Specialist

7 days ago

Birmingham, Birmingham, United Kingdom Intercity Technology Full time

About The Role



We are seeking a skilled Sales Development Specialist to join our growing sales team. The purpose of the role is to build long-lasting relationships with our customers, understanding their IT strategy and requirements, and how we may be able to support them achieve their goals through technology.



Key Responsibilities


  2. Proactively engage with customers - a minimum of 1 call/interaction per month and account review is completed.
  3. Meet and exceed all sales targets and KPI's set by line manager for new business and retention.
  4. Develop account development plans to understand the white space analysis in our customer base and where potential upsell opportunities are.
  5. Identify any retention risk and update save strategy plan.
  6. Utilise CRM for all customer engagement and updates, including forecasting and pipeline management.
  7. Adhere to agreed sales methodology for all leads and opportunity management.
  8. Work closely with the sales support team to ensure that the customer receives an exemplary service on a daily basis.
  9. Maintain accurate and consistent performance forecast to line manager.
  10. Drive Customer Marketing Campaigns ensuring relevant content is nurtured to the Customer Base.
  11. Excellent skills in MS Office (Word, PowerPoint, Excel).
  12. Experience in using and completing CRM systems.
  13. A comprehensive benefits package including 23 days holiday, plus your birthday off (and your 8 days bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
  14. Annual pay reviews.
  15. All-company bonus scheme.
  16. Death in service cover.
  17. Employee assistance programme.
  18. Company pension.


About Us



Intercity Technology provides reliable and secure technologies in communications, cloud and managed services, with a big difference – Intercity is a technology solutions partner that isn't all about tech. We are really proud of our achievements so far:




  2. Customer Net Promoter Score of +85.1 best telecoms company to work for.

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