Service Advisor
1 month ago
About the Role
We are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner BMW Cardiff.
As a Service Advisor, you will be the vital link between our customers and the workshop, providing outstanding customer care and ensuring that our customers receive the highest levels of service.
You will be responsible for informing and consulting with customers on vehicle servicing, keeping them up to date at every stage, and answering any questions or queries they may have.
You will also liaise with technicians and workshop control to ensure that vehicles are ready on time and provide advice on our products and services to our customers.
This is a challenging role that requires a strong customer service background, excellent organisational and administrative skills, and the ability to work in a fast-paced environment.
We offer a comprehensive training program, including manufacturer courses, to support your career development and provide opportunities for growth and progression.
About You
We are looking for individuals with a willingness to learn and progress, who are passionate about delivering high levels of customer satisfaction.
Ideally, you will have a strong customer service background, excellent communication skills, and the ability to work in a team environment.
We are committed to creating an equitable environment and welcome applications from individuals from diverse backgrounds.
Why Sytner?
We offer a competitive benefits package, including enhanced holiday entitlement, industry-leading maternity and paternity pay, and a range of discounts and perks.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.
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