Digital Support Services Executive

1 month ago


Manchester, United Kingdom The Hut Group Full time

We're a dynamic, global technology business that's revolutionizing the way brands connect with consumers. Our portfolio includes popular brands like Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our cutting-edge digital commerce platform, THG Ingenuity.

As a key member of our operations team, you'll play a vital role in ensuring the smooth execution of our order fulfillment process, working closely with sales, warehouse, supply chain, and freight teams.

The ideal candidate will possess excellent customer service skills, with the ability to handle customer inquiries and resolve issues efficiently.

Responsibilities
  • Ensuring the timely dispatch of orders, meeting agreed delivery lead times.
  • Providing top-notch customer service, responding to customer inquiries and resolving issues promptly.
  • Collaborating with internal teams to ensure seamless order fulfillment processes.

What We Offer
  • A competitive salary: £32,000 - £37,000 per annum.
  • An attractive leave package, including 25 days annual leave plus bank holidays.
  • Comprehensive health and wellbeing benefits, including access to our in-house GP and EAP.

At THG, we're passionate about fostering a diverse and inclusive workplace culture, where everyone feels valued and empowered to succeed.



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