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Receptionist
2 months ago
About the Role
We are seeking a highly organized and efficient Reception/Administrative Assistant to join our team at Stapenhill Medical Centre. As a key member of our administrative team, you will provide exceptional support to our reception and administrative teams, ensuring the smooth operation of our practice.
Key Responsibilities
1. Sort and prioritize clinical post for the GP, ensuring timely action is taken.
2. Extract relevant information from clinical letters and add to patient notes.
3. Arrange appointments, referrals, tests, and follow-up appointments for patients.
4. Monitor and respond to incoming emails, taking necessary action.
5. Communicate effectively with patients via face-to-face, phone, letter, or email.
6. Perform secretarial tasks, including urgent referrals and summary requests.
7. Retrieve and file patient notes as required.
8. Ensure new patients are registered correctly and promptly onto our clinical system.
9. Action repeat prescription requests received via email, paper, or online services.
10. Manage the loan of blood pressure machines and ensure their return according to protocol.
Person Specification
Essential
• Good general standard of education, including Maths and English qualifications.
• Ability to touch type.
• Computer literacy.
• Good communication and telephone skills.
• Ability to prioritize work.
• Keyboard and computer skills.
• Adaptability to changing circumstances.
• Customer care.
• Filing systems (paper and electronic).
• Teamwork and ability to work under pressure.
Desirable
• Experience working in a GP practice, hospital, or medical environment.
• Medical terminology.
• Patient information systems.
