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Retail Experience Specialist

1 month ago

Twickenham, United Kingdom Spencers Recruitment Full time

**Job Summary:

We are currently looking for a skilled Retail Experience Specialist to join our team at Spencers Recruitment. As a key member of our e-commerce recruitment division, you will play a vital role in supporting our clients in delivering exceptional customer experiences.

**Job Description:**

The successful candidate will be responsible for managing customer service and operations processes, providing top-notch support to customers, and ensuring smooth communication across departments. If you have a passion for delivering outstanding customer service and thrive in a fast-paced e-commerce environment, this could be the perfect opportunity for you.

**Responsibilities:**

• Deliver a first-class customer experience by showcasing expertise in company products
• Effectively manage customer service and operations data with precision and attention to detail
• Log and maintain accurate customer service records using internal systems
• Collaborate with cross-functional teams to ensure seamless communication and delivery

**Requirements:**

To succeed in this role, you should possess excellent written and verbal communication skills, a proactive mindset, and the ability to work collaboratively with others. Additionally, you should have at least 1 year of experience in customer service or customer experience roles, preferably within an e-commerce or retail setting. Familiarity with CRM and ERP systems is also required.

**Benefits:**

This is an excellent opportunity to join a dynamic and innovative company committed to delivering high-quality British furniture. You can expect a competitive salary of up to £30,000 per annum, 30 days of annual leave, plus your birthday off. Take advantage of this chance to grow your career and contribute to the growth of our company