Retail Supervisor

5 months ago


Twickenham, United Kingdom Fortnum and Mason Full time

**Retail Supervisor - Heathrow**:
**Heathrow Terminal 5 - Retail - Heathrow Terminal 5**:
**Contract**:Permanent**
**Salary**:Competitive and Benefits***:

- Excitingly, we are now looking for a talented Supervisor to join the team in our Heathrow Terminal 5 store. Our Supervisor will provide exceptional and personalised luxury customer service, all while leading our close knit retail team.
- Reporting to the Assistant Manager, we are looking for an inspirational and proactive leader who will offer guidance, and share responsibility for the floor’s day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.
- already be in a similar role within the retail industry
- possess experience working within a fast-paced, luxury environment
- demonstrate your proven ability to deliver excellent customer service
- have superb communication skills as you will be working with a number of stakeholders

As the role is airside, you must be fully flexible with regards to shifts and working patterns, as some shifts will require you to start from 5am.
- All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow.
- This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a leadership capacity.
- In return, we offer fabulous benefits:
- A competitive salary + paid overtime
- A generous store and restaurant discount of up to 40%
- Annual bonus of up to 5% of annual salary
- 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
- A fantastic subsidised staff meal scheme
- Defined development scheme to grow your career
- Monthly staff shop
- Excellent pension scheme

Our beautiful Heathrow Terminal 5 store is the perfect place to pick up a taste of home, or a little gift to take away. We offer the best of Fortnum’s food, drink and gifts to our international travellers - from our iconic hampers to our popular range of teas, preserves and confectionery, there is something for everyone.


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