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Customer Resolution Specialist
2 months ago
We are seeking a highly skilled and motivated Customer Resolution Specialist to join our team at Dŵr Cymru Welsh Water. As a key member of our customer service team, you will be responsible for ensuring that our customers receive the highest level of service and support.
Key Responsibilities- Provide exceptional customer service through effective communication and issue resolution.
- Develop and maintain strong working relationships with internal and external stakeholders to ensure seamless customer journeys.
- Use data analytics to identify opportunities for performance improvement and implement changes to enhance customer satisfaction.
- Collaborate with cross-functional teams to ensure compliance with regulatory requirements and service level agreements.
- Identify and implement process improvements to enhance customer experience and reduce complaints.
We offer a competitive salary, 33 days annual leave (pro rata), and a range of employee benefits, including variable pay schemes, enhanced employer pension contributions, and progression opportunities.
About UsDŵr Cymru Welsh Water is a leading water and wastewater company that serves 3 million people across Wales and England. We are committed to delivering high-quality services that protect the health of our customers, colleagues, and the environment.
We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive workplace culture that values diversity and promotes equality.
