Service Desk Analyst

2 weeks ago

Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time
About Amiosec

Amiosec is a leading UK technology company that delivers research, technology, products, and services in the secure communications sector. We work in partnership with UK government customers and commercial providers to drive innovation and growth.

About the Role

As a Service Desk Analyst at Amiosec, you will be the first point of contact for our customers, providing secure, professional, and friendly customer support services. You will work on a weekly shift rotation, Monday to Friday, 7.5 hours per day, and may occasionally be required to be an on-call Duty Manager.

Key Responsibilities
  • Handle incoming issues, queries, and help requests from end-users via email, ticketing, or over the phone.
  • Provide 1st and 2nd line incident management support for customer issues.
  • Fulfill service requests, such as information requests or new hardware requests.
  • Support the Major Incident Management Process.
  • Contribute to process documentation and user guides.
  • Participate in weekly stand-ups to provide updates to Operations teams.
Requirements
  • Service Desk experience (minimum of 1-2 years).
  • Excellent communication skills, both face-to-face and online.
  • Customer-focused approach.
  • Experience using computers with Windows, Linux, or Mac-based applications.
  • Analytical and problem-solving mindset.
  • Aptitude to learn, understand, and apply technical skills.
  • Ability to work independently and as part of a team.
Why Work at Amiosec?

We offer a comprehensive benefits package, including life insurance, private health scheme, salary sacrifice company pension, 25 days holiday, and more. Amiosec is committed to providing equality of opportunity for all and aims to ensure our workplaces are free from discrimination and that our current and future colleagues are treated fairly and with dignity and respect.

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