Front of House Operations Manager

2 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom wagamama Full time
Front of House Manager | Wagamama

As a Front of House Manager at Wagamama, you'll play a key role in driving exceptional service and delivering an outstanding guest experience. You'll work closely with the management team to oversee all aspects of our front of house operation, ensuring that every guest feels welcome and valued.

Key Responsibilities:
  • Lead a large restaurant team with confidence and positivity, driving performance in a fast-paced environment.
  • Develop and grow your team, ensuring they're engaged, motivated, and meeting Wagamama standards.
  • Support the management team to develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Manage financial performance, including budgeting and forecasting, to ensure the restaurant meets its targets.
  • Champion change and innovation in both our communities and the impact on the planet, ensuring that Wagamama remains a leader in sustainability.
What We Offer:
  • A dedicated 4-week training programme to support your growth and development.
  • Internal progression opportunities and fully funded apprenticeship programmes to help you advance your career.
  • A competitive salary, plus a £1,000 bonus opportunity per year and £140 average tips per week.
  • A range of benefits, including 50% discount at Wagamama, 30% off all other TRG brands with family and friends, and access to our pension scheme and 28 days holiday.
  • A supportive and inclusive work environment, with a focus on employee wellbeing and mental health.

At Wagamama, we're passionate about creating a workplace that's inclusive, diverse, and welcoming to all. We're proud to be part of Disability Confident and committed to making a positive impact on our communities and the planet.

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