Front of House Team Leader Position

4 weeks ago


Northampton, Northamptonshire, United Kingdom Meadow Bay Villages Full time

At Meadow Bay Villages, we are seeking a skilled Front of House Team Leader to join our Hospitality team at Billing Aquadrome. As a key member of our team, you will be responsible for leading our waiters and waitresses, working closely with our Restaurant / Assistant Manager to deliver exceptional guest experiences.

Key Responsibilities:

  • Continually role model our company values and behaviours, ensuring a seamless service experience for our guests.
  • Demonstrate in-depth knowledge of our products and services, providing expert recommendations to our customers.
  • Ensure all public areas are clean, safe, and well-maintained, adhering to our high standards of quality and service.
  • Work collaboratively with our team to create a positive and welcoming atmosphere, fostering a culture of excellence and customer satisfaction.
  • Adhere to the terms of our premises' alcohol licence, ensuring compliance with all relevant regulations and laws.
  • Develop and implement effective stock control and ordering systems, ensuring efficient inventory management and minimizing waste.
  • Conduct regular Health & Safety checks, including securing buildings and ensuring a safe working environment for our team members.

Requirements:

  • Previous experience in a fast-paced bar / restaurant environment, with a proven track record of leading and motivating teams to achieve exceptional results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
  • A positive, friendly, and energetic attitude, with a 'can-do' approach to problem-solving and customer service.

Benefits:

  • Career progression opportunities within our dynamic and growing company.
  • Access to our Employee Assistance Programme, providing support and resources for our team members' well-being and development.
  • Discounted food and drink while on the park, as well as 20% team discount on holidays.


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