Depot Operations Manager

2 weeks ago

Essex, United Kingdom Adler & Allan Full time

About the Role:

The Depot Manager will be responsible for leading and managing the depot, promoting commercial success, and ensuring high levels of service delivery to customers. This is a senior position that requires demonstrating and achieving commercial performance and service delivery goals.

Key Responsibilities:

  • Manage and develop excellent internal and external colleague and customer relations throughout the region.
  • Develop new business and maximize opportunities, expand the customer base, and maintain regular contact with existing clients.
  • Follow up and progress all allocated enquiries and leads in a timely manner.
  • Ensure the A&A CRM is adequately populated and communicate new opportunities with other sales and operational staff.
  • Proactively promote all other Group Services across all sectors.
  • Manage all financial matters of the depot, controlling and monitoring expenditure, and providing a comprehensive profit and cost overview.
  • Effectively and efficiently manage the P&L and administrative function of the depot, ensuring accurate and timely invoicing, reduction and maintenance of un-invoiced sales and work in progress figures, and management of depot debt.
  • Ensure all works programmes are logistically planned, managed, and executed to promote maximum efficiency, delivering excellent service to customers.
  • Ensure that the depot KPIs are met, including depot, staff, SHEQ compliance, and monitor and identify training requirements, planning and implementing training efficiently.
  • Be fully briefed, monitor, and investigate all incidents occurring whilst assets are deployed, reporting appropriately, and ensuring incidents are addressed, resolution identified, and deployed, and customer demand is satisfied.
  • Investigate and resolve client concerns and grievances, suggesting and implementing strategy to avoid reoccurrence of such issues.
  • Continually review operational practices and planning, highlighting, discussing, presenting, and upon authorization implementing changes to improve the effectiveness and efficiency of operations.
  • Encourage positive staff morale, operating with 'hands on' support for all colleagues in the Group.
  • Involve in recruitment of depot staff.
  • Ensure that group HR policies are communicated effectively to and adhered to by the workforce.
  • Any other task for which the postholder is capable of undertaking and requested by line or senior management.
  • Successfully manage the pipeline and forecasting, including analysis and careful planning of structure of staff to promote efficiencies with regards payroll expenditure.

About You:

The ideal candidate will have previous knowledge and experience in the waste industry or industrial services, significant finance, sales, and operations management experience, and a working knowledge of Word, Excel, and Outlook. They will also have excellent interpersonal skills, the ability to effectively communicate with colleagues, workforce, and clients at all levels, and an understanding and knowledge of health and safety at work.

What We Can Offer:

  • Enhanced maternity, paternity, and adoption pay and leave.
  • Company pension.
  • Life assurance scheme (x4 salary).
  • Medicare Cash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants.
  • Refer a friend scheme.
  • Employee assistance programme (access to GP appointments and mental health support).
  • Competitive annual leave plus bank holidays.
  • Training and career progression opportunities.

About Us:

At Adler and Allan Group, we're not just a company – we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental, energy, and water infrastructure services across the UK. Our mission is clear: safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients.

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