Customer Service Representative
3 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Carterton Leisure Centre in Oxfordshire. As a key member of our team, you will be responsible for delivering exceptional customer service, responding to enquiries, and converting them into memberships.
Key Responsibilities:
- Provide a warm welcome to every customer who walks through our centres
- Answer incoming calls and deal with transactions, including setting up direct debits
- Deal with membership enquiries, including selling memberships to customers
- Deliver first-class customer service and answer customer queries
- Be a key support to your team on a daily basis, including preparing studios, gyms, or sports halls for various activities and general cleaning and upkeep of the centre
About Us:
As a charitable social enterprise owned by its staff, GLL offers a range of benefits to its employees, including a values-driven organisation, learning and development opportunities, good pension schemes, and discounted gym membership for you and your partner.
What We Offer:
- A full-time permanent position
- Industry-leading rates of pay
- Opportunity to join the GLL Society and have a say in how we are run, plus associated social events
- Exclusive discounts on our villas in Portugal and ski chalets in Bulgaria
- Health assurance
- Career pathways and professional development
- Discounts across thousands of retailers (GLL Extras)
- 25% off Red Letter Days and Buy A Gift
- 20% off GLL spa experience treatments and associated products
- Ride to work scheme
- Free eye tests and discounted glasses
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