Incident Resolution Specialist

7 days ago


Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full time
Role Summary

We are seeking an Incident Resolution Specialist to join our Major Incident Response team at NEC Software Solutions. In this role, you will lead the end-to-end Major Incident Management process, develop and own the process documentation, and ensure seamless delivery and minimal disruption to our services.

About You
  • You will have a strong background in Service Management, preferably with a focus on Major Incident Management.
  • Experience in team leadership and management is essential, along with ITIL certifications and relevant qualifications.
  • You will possess excellent communication, problem-solving, and analytical skills, with the ability to drive process improvements and manage complex situations.
Responsibilities
  1. Develop and own the Major Incident Management process, ensuring it is well-documented and audited.
  2. Collaborate with other process managers to deliver a comprehensive, ITIL-aligned service experience.
  3. Build and maintain relationships with internal teams and 3rd-party organizations as required.
What We Offer
  • A competitive salary range of £50,000 - £70,000 per annum, depending on experience.
  • Opportunities for professional development and growth within the company.
  • A supportive and collaborative team environment.


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