Product Trainer

2 days ago

London, Greater London, United Kingdom PROTIP UK Full time
About the Role

At PROTIP UK, we're seeking a highly skilled and detail-oriented Product Trainer to join our team at our headquarters in London. As a Product Trainer, you will play a key role in educating customers on leveraging our SaaS products effectively. You will develop and deliver customized training sessions, maintain and update training materials, and create engaging learning content for new and existing customers.

This is an exciting opportunity to work with a leading provider of construction technology solutions. You will thrive in a dynamic environment, translating complex technical information into clear and engaging training. Your dedication to helping customers maximize the value of our software will make a significant impact on our company's continued expansion across the UK and European markets.

Key Responsibilities
  • Develop a comprehensive understanding of our SaaS products and translate complex features into user-friendly content.
  • Design and deliver training sessions (virtual and in-person) to customers at all levels using a range of methodologies, including e-learning, classroom, and blended learning solutions.
  • Create and maintain training materials, such as guides, video tutorials, and interactive eLearning modules, to support customer onboarding and ongoing learning.
  • Provide ongoing support to users through troubleshooting and problem resolution via phone, email, and webinars.
  • Collaborate with internal teams (Product, Marketing, Regulatory) to create accurate and up-to-date training content that reflects product updates and customer needs.
  • Monitor and evaluate the effectiveness of training programs, making recommendations for improvement.
Requirements
  • Bachelor's degree in Education, Business, Technology, or a related field (or equivalent work experience).
  • 1-2 years of experience in a Customer Success, Training, or Service Delivery role, preferably in SaaS or cloud-based solutions.
  • Strong experience in creating training documentation and procedural materials for diverse audiences.
  • Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
  • Proven track record of quickly learning and mastering complex software applications.
  • Strong instructional design skills with the ability to deliver training in both group and one-on-one settings.

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