Product Trainer

4 weeks ago

London, Greater London, United Kingdom PROTIP UK Full time
About the Role

PROTIP UK is seeking a highly motivated and detail-oriented Product Trainer to join their team at their headquarters in London Mayfair. This role is integral to supporting the company's continued expansion across the UK and European markets.

As a Product Trainer, you will play a key role in educating customers on leveraging our clients SaaS products effectively. You'll develop and deliver customized training sessions, maintain and update training materials, and create engaging learning content for new and existing customers.

This position requires someone who thrives in a dynamic environment, can translate complex technical information into clear and engaging training, and is dedicated to helping customers maximize the value of the software.

Key Responsibilities
  • Develop a comprehensive understanding of our clients software products and translate complex features into user-friendly content.
  • Design and deliver training sessions (virtual and in-person) to customers at all levels using a range of methodologies, including e-learning, classroom, and blended learning solutions.
  • Create and maintain training materials such as guides, video tutorials, and interactive eLearning modules to support customer onboarding and ongoing learning.
  • Provide ongoing support to users through troubleshooting and problem resolution via phone, email, and webinars.
  • Collaborate with internal teams (Product, Marketing, Regulatory) to create accurate, up-to-date training content that reflects product updates and customer needs.
  • Monitor and evaluate the effectiveness of training programs, making recommendations for improvement.
  • Support the Training Manager in ensuring training materials are continuously updated and aligned with product enhancements.
  • Stay informed about industry trends and new developments in training methods and technologies.
Requirements
  • Bachelor's degree in Education, Business, Technology, or a related field (or equivalent work experience).
  • 1-2 years of experience in a Customer Success, Training, or Service Delivery role, preferably in SaaS or cloud-based solutions.
  • Strong experience in creating training documentation and procedural materials for diverse audiences.
  • Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
  • Proven track record of quickly learning and mastering complex software applications.
  • Strong instructional design skills with the ability to deliver training in both group and one-on-one settings.
  • Good creative and design capabilities, with attention to detail and a knack for simplifying complex topics.
  • Ability to work independently and collaboratively in a fast-paced, evolving environment.
  • Experience using eLearning platforms and tools is a plus.
Benefits
  • 28 days of annual leave plus bank holidays with incremental increases up to 32 days.
  • Optional private healthcare following probation.
  • Monthly gym contribution of £21.50 post-probation.
  • Access to Perkbox for rewards including gift cards and vouchers.

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