Senior Housing Manager

4 weeks ago

London, Greater London, United Kingdom Anchor Hanover Full time
About the Role

Anchors vision is to create homes where everyone can love living in later life. We are looking for a dedicated and passionate individual to join our team as a Location Manager.

As a key member of our housing team, you will be responsible for managing a designated location to ensure that services are delivered to a high standard, and the location and accommodation remain safe and compliant.

You will have a good balance of heart and head to manage property, tenancy matters, and relationships with Anchors residents and partners.

The Location Manager role is diverse and involves working with departments across the organisation, managing contracted services, and external relationships with key stakeholders and partners.

Your Key Responsibilities:

  • Manage properties and enable residents to live independent lives
  • Lettinng properties, managing rent accounts, dealing with anti-social behaviour, fulfilling our Safeguarding responsibilities, and ensuring repairs are carried out
  • Listening and responding to residents and partners with an aim to proactively deal with issues before they become a complaint
  • When a complaint does arise, taking ownership for a complaint and following the complaints process while keeping all parties informed
  • Lead on relationship management across the location working collaboratively to find solutions and satisfactory resolutions
  • Maintain resident and stakeholder trust and confidence in Anchor through effective communication, the setting of expectations, and delivery of outputs
  • Managing the locations budget and service charge accounts ensuring residents homes are well maintained and repairs are completed to a high standard in a timely manner
  • Ensuring that the location is safe, all health and safety checks and risk assessments are carried out in accordance with policies and procedures
  • Working with external agencies and partners such as local authority commissioners, on-site care provider, social workers, and medical professionals to provide support to residents with a range of needs this includes ensuring that they are getting access to the right services to help them to continue to live independently
  • Encouraging all residents to have an up-to-date and relevant support plan that identifies their individual needs
  • Connecting with residents, helping them access health and social services, and encourage inclusion in social events both internally and in the wider community

About You

We are looking for someone who shares our passion and commitment to providing older people with independence and security within a happy community.

You will ideally have previous housing or care experience and worked with vulnerable client groups but most importantly, you will have the right attitude, resilience, ability to problem solve, and a willingness to learn.

We Offer

  • A competitive salary of £38,000-£45,000 per annum depending on experience
  • Pension plan – contribute between 4% and 8% and we’ll match it or better
  • Quick and easy pension transfer service
  • Savings and financial advice, loans, free life assurance
  • Discounts on shopping, holidays, phones, technology, and more
  • Ongoing personal and professional development programme
  • Leadership Pathways online learning resources
  • Career progression and promotion opportunities

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