Regional Field Management Professional

1 month ago


Cheltenham, Gloucestershire, United Kingdom Wickes Full time
Key Responsibilities

As a Field Installations Manager at Wickes, you will be responsible for delivering market-leading service to our customers. Key responsibilities include:

  • Leading a team of installers to deliver exceptional customer experiences.
  • Building strong relationships with key stakeholders across the business.
  • Recruiting, retaining, utilising, and leading a network of installation businesses within the region.
  • Maintaining high installation standards through risk management methodology.
  • Ensuring compliance with Health and Safety, legislative, and business requirements among installation businesses.
  • Fostering a culture of continuous improvement within existing Installation Service levels.
  • Promoting high levels of Customer Service.
  • Supporting remedial cost control initiatives.
  • Providing assistance to Store Network, National Customer Service Centre, customers, and installers.
  • Improving installation performance through collaboration with Store Management and Design Consultant teams.

A competitive salary of £45,000 - £60,000 per annum is offered, along with benefits including up to 35 days annual leave, contributory pension scheme, and a unique company culture that supports customers, the planet, and people.



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