Apprentice ICT Specialist

3 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ZipRecruiter Full time

About the Role

We are seeking a highly skilled and motivated individual to join our team as an Apprentice ICT Engineer. This role will provide technical support across our Product, Service Desk, and DevOps teams, monitoring existing services and implementing new systems, while providing high levels of support to our clients.

This is an exciting opportunity to develop existing technical skills, perhaps gained from an undergraduate degree in software development or similar, and receive support and training to further your development career.

Key Responsibilities

  • Diagnose complex issues in a logical manner
  • Provide strong customer service experience
  • Work with other stakeholders, internal or external, to achieve problem resolution
  • Manage expectations and provide clear guidance in writing
  • Previous exposure to AWS and/or other cloud service providers
  • Some coding experience, ideally JavaScript or Python

What We Offer

We offer a range of benefits, including:

  • Quarterly business cycle and review process
  • Comprehensive wellbeing policy
  • Career coaching and mentoring
  • Holiday entitlement and Christmas holidays
  • Pay review system
  • International travel opportunities
  • Other benefits, such as life assurance and personal pension scheme

Our Studio

Our studio base is at Live Works, an award-winning building in the heart of Newcastle's Quayside. We have a great team and a fantastic working environment, with perks such as a high-spec coffee machine, hot and soft drinks, beer fridge, fruit delivery, and well-stocked chocolate and snack drawers.

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