Sales Administration and Account Management Coordinator

1 week ago


Greater Coventry Area, United Kingdom Disrupt Talent Full time

Job Title: Sales Administration and Account Management Coordinator

Location: Exhall Coventry

Hours: 39-hours per week – Office based

Job Summary: Disrupt Talent is recruiting an experienced Sales Administration and Account Management Coordinator for their client based in Coventry. This is an exciting opportunity to join a rapidly growing manufacturing company with ambitious growth plans.

Main Responsibilities:

  • Provide effective external sales administration support to all sales activities, including new sales, consult, reactive customer enquiries and sales orders, up to the point orders are passed to sales order processing, after contract review.
  • Ensure all sales inbox contacts are dealt with appropriately, and customers are proactively kept informed.
  • Ensure all general sales enquiries are professionally managed, dealt with, or forwarded to the right person to respond to.
  • Ensure all requests for quotes are loaded into the MRP system, allocated to the right person to manage, and are quoted within agreed timescales.
  • Provide Account Management support to Sales, enabling a strategic view of key accounts, maintenance of key account plans and monitoring/delivering actions to further develop them.
  • Maintain an up-to-date CRM database and ensure alignment of customer master data in support of the proper utilisation of our MRP system.
  • Provide effective hand over, after contract review, to Sales Order Processing who will manage the order through Manufacturing and out to the customer.
  • Manage customer account satisfaction surveys, collating data and providing the necessary analysis to enable improvements to service.
  • Adhere to the company's quality and H&S management system and supporting processes (ISO9001:2015 and ISO 45001:2018).

Requirements:

  • 3 years' experience in sales administration and account management
  • 3 years' experience of MRP systems (experience of Factory Master advantageous)
  • Accuracy and attention to detail

What We Offer:

  • Newly refurbed offices, so good working environment
  • 25 days holiday + plus bank holidays
  • Pension
  • Private Medical

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