Head of Operations and Business Development

2 days ago


Braintree, Essex, United Kingdom The London Bath Co Full time
Job Description

The London Bath Co is a luxury bathroom and kitchen design and installation company with a strong reputation for delivering exceptional service to its clients.

As a key member of the executive management team, the Head of Operations and Business Development will play a critical role in driving the company's growth and expansion.

The ideal candidate will have a proven track record of managing high-performing teams and driving business growth through strategic planning and execution.

Key Responsibilities:

  • Lead the operations team in delivering exceptional service to clients, ensuring high standards of quality and customer satisfaction.
  • Develop and implement business strategies to drive growth and expansion, working closely with the executive management team.
  • Manage the company's processes, budget, and operations, ensuring efficiency and effectiveness.
  • Contribute to the development of the company's strategic plan, aligning with the executive management team.
  • Collaborate with the sales team to identify new business opportunities and develop strategies to pursue them.
  • Manage and develop the operations team, providing coaching, mentoring, and training to ensure they have the skills and knowledge needed to succeed.
  • Ensure compliance with company policies and procedures, and maintain a culture of excellence and continuous improvement.

Requirements:

  • 5-10 years of experience in a senior operations or business development role, preferably in the luxury bathroom and kitchen industry.
  • Proven track record of driving business growth and expansion through strategic planning and execution.
  • Strong leadership, managerial, and interpersonal skills, with the ability to motivate and inspire high-performing teams.
  • Excellent communication and problem-solving skills, with the ability to build strong relationships with clients, colleagues, and stakeholders.
  • Business management degree or related discipline, or equivalent experience.


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