Community Engagement Advisor

2 weeks ago


Brent, United Kingdom MMP Consultancy Full time

Are you a customer service professional looking for a new challenge? We are seeking a skilled Customer Service Advisor to join our Resident Access Team in West London. As the first point of contact for residents, you will provide advice and assistance on various services, including parking, waste management, planning, elections, schools admissions, environmental services, council tax, and benefits.

In this role, you will handle enquiries across multiple channels, resolving issues efficiently and promoting digital self-service. You will work closely with internal teams and external partners to ensure that every resident interaction delivers a positive and professional experience.

We are offering a competitive hourly rate of £24/hour (Umbrella) for this interim contract. If you have strong customer service experience, excellent communication and problem-solving skills, proficiency in IT systems, and a flexible approach, we encourage you to apply.



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