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Facilities Support Specialist

2 months ago

Nottingham, Nottingham, United Kingdom JLL Full time

About the Role

The Facilities Helpdesk Administrator is a key member of the EMEA Shared Services team, responsible for managing and administering the ticket system across multiple sites. This role requires a high level of customer service skills, with a focus on providing exceptional service to clients and customers.

Key Responsibilities

  • Provide dedicated facilities helpdesk function, ensuring timely and effective resolution of customer requests.
  • Administer and maintain the ticket system, ensuring accurate and up-to-date records.
  • Provide administrative support to the FM management team, including data compilation and reporting.
  • Assist in the preparation of monthly reporting and performance measurement of operational services.
  • Ensure compliance with JLL policies, procedures, and standard practices.

Requirements

  • 2-4 years of experience in a facilities administration or helpdesk role.
  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Proficient in MS Office, particularly Excel and Outlook.
  • Ability to multitask and maintain professionalism under pressure.

What We Offer

JLL is committed to hiring the best talent and providing opportunities for growth and development. As a member of our team, you will have access to a range of benefits, including training and development programs, competitive salary and benefits package, and a dynamic and supportive work environment.